Shipping policy

SHIPPING POLICY

Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You will receive a confirmation email with tracking information once your order has shipped.

United Kingdom Free standard shipping on all orders. Estimated delivery: 2–5 business days after dispatch. No minimum order. No exceptions.

European Union We ship to all EU countries. Estimated delivery: 5–8 business days after dispatch. Shipping rates are calculated at checkout.

International We ship to selected countries worldwide. Estimated delivery: 7–14 business days after dispatch. Shipping rates are calculated at checkout. Please note that customs duties or import fees may apply depending on your country — these are the responsibility of the recipient.

Tracking Your Order Once your order ships, you will receive a tracking number by email. Allow up to 24 hours for tracking to update in the carrier's system.

Delays LynoxCare is not responsible for delays caused by customs processing, carrier issues, or circumstances outside our control. If your order has not arrived within the estimated timeframe, contact us and we will sort it out.

Lost or Missing Packages If your tracking shows "delivered" but your order has not arrived, check with neighbours and your local post office first. If it still cannot be located, contact us within 7 days of the delivery date and we will make it right.

Questions? Email us at support@lynoxcare.com. We respond within 1 business day.